Business Experience
Director of Employee Experience at Kitu Life Inc. Super Coffee
Austin, TX — July 2021 - Present
If it needs to be built, I do it. Departments I started:
Customer Experience
Social Media
Human Resources
IT
Insurance
Company + Executive Admin
If it needs implementation, I’ve set it up. Super Admin of:
Google Suite
Microsoft Suite
Ripping - HRIS system
SmartSheet
LinkedIn
Benepass
Benefits
Slack
Expensify
Human Interest - 401k
Lead coordinator of the senior leadership team, involved in WBR, strategic planning, policy development, and company-wide decision-making.
Oversee and administer programs that impact all parts of the employee lifecycle and productivity.
Planned, budgeted, and facilitated multiple full-company, off-site experiences.
Director of Internal Communications at Kitu Life Inc. Super Coffee
Remote — July 2019 - July 2021
Implemented and managed company-wide technology resources.
This is not a typo, my title experienced some identity crisis. Good thing I thrive organizing chaos.
Crafted and created communication strategies unique to the brand as a primary driver of internal updates,
alongside the Founders.
Created and managed internal communication emails, meeting, resource, etc. for all company-wide
messaging.
Customer Experience Manager at Kitu Life Inc. Super Coffee
Remote — December 2018 - July 2019
Transitioning from education to the business world is not for the faint of heart - this was my learning period.
Implemented internal customer care processes and systems to provide personalized support based on a
tiered system.
Built and maintained Knowledge Base for online customer Frequently Asked Questions.
Partnered with the Operations team to provide product feedback and implement solutions based on customer interactions.
Customer Relations and Service Specialist at Escapada Living
Mount Pleasant, SC — June 2016 - December 2018
Enhanced the omni-channel experience, for both DTC and Wholesale customers, though personable
interactions.
Optimized business resources and reporting through the use of QuickBooks and Magento
Teaching Experience
East Cooper Montessori Charter School
7th & 8th Grade Science & Math Teacher
Charleston County, SC
August 2013 - June 2017
Teach For America / Gaston Middle School
7th & 8th Grade Science Teacher
Eastern North Carolina Corp, Northampton County, NC
August 2011 - June 2013
Analyzed assessment data to drive strategic action.
Designed and executed tiered lessons for diverse learners across all learning levels.
Managed and engaged students through project-based and hands-on learning activities..
Served on the School Improvement Team, was Science Department Chair, and served as County Montessori-Science Liaison.
Selected through a competitive process to serve as part of a National Teachers Corps
Engaged in a full schedule of professional development activities; including seminars in instructional planning, classroom management, learning theory, literacy and diversity training
Advisory Positions
Teach For America Alumni Board Member
Austin Region, TX — August 2023 - Present
Education
Masters of Education: Concentration in Middle Grades
East Carolina University, Greenville, NC — June 2012 - August 2013
Bachelor of Science: Business Administration
Minor: American Sign Language (ASL) – Professional working proficiency (ILR scale)
Gardner-Webb University, Boiling Springs, NC — August 2011 - June 2013
Credentials
SHRM Senior Certified Professional (SHRM-SCP)
Society for Human Resource Management (SHRM) — May 2023
Human Resources Management Certificate, University of Texas - Austin
Society for Human Resource Management (SHRM) — May 2023
Diversity, Equity and Inclusion in the Workplace Certificate, Remote
USF Corporate Training and Professional Education — December 2021
American Montessori Society Certification, Houston, TX
Houston Montessori Center: Secondary I & II — June 2015
Licensed South Carolina Middle Grades: Science, English, Math, and Montessori, Columbia, SC
South Carolina Department of Public Instruction — April 2014
Presentations
Conference Speaker - Digital Employee Experience
Advanced Learning Institute — March 2024